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So, how does it work?

We assist clients every step of the way; from ideation and planning to post-launch support.

comprehensive Business Management SOlutions

The Framework of Our Process

Discovery Consultation

The discovery process tells us more about your company and goals

Research & Proposal

We curate a unique stack designed to address your specific needs

Service Agreement

Each project is governed by a service agreement, budget & timeline

The Starfish Portal

Stay informed & organized conveniently through our client portal

Design & Development

We execute the entire installation process so you are free to run your business

Testing & Training

A our handover process includes a 2 hour training session and resource swipe file

think that we're a good fit?

Check out our guide with key pointers on our service structure.

Learn more about working with us – in our Client Onboarding Guide. It covers the general details about what our Starfish can expect when working with us.

Using the Starfish Portal

We work with Clients in The Starfish Portal, our virtual workspace. Every new Starfish is assigned a client account when they initiate a project. Clients and their individual contacts can access and discuss proposals, contracts & estimates, monitor the progress and collaborate on projects, submit necessary files and documents.

Access your project at any time to track the progress, grant approvals, comment and collaborate with your project team from anywhere in the world.

Sign agreements, request estimates, pay invoices, provide feedback and approvals and collaborate with your project team from where it's most convenient for you.

 

We offer Clients multiple support channels to help them to navigate their tools, get assistance with challenges and answer questions after their launch.

Clients can opt for one of our flexible support packages to accommodate varying needs. These options range from email and hotline support, to virtual meetings and phone calls. Support clients are also welcome to browse our growing knowledge base or open a support ticket in the Starfish Portal.

Submit an Inquiry

Schedule the Discovery

Agree to Service Terms

Have a question?

We get these all the time.

We offer ticket support for our products and services through the Starfish Portal.

Our Business Management Systems are accompanied with three months of post-installation ticket support free of charge.

Clients can purchase varying levels of support services at any time in 3, 6 and 12 month blocks without obligation to continue.

More information and packages are available online in the Starfish Shoppe.

There are thousands of solutions available on the market for different business models and budgets. We can help you to identify the solution that works best to solve your problem at your budget.

The short answer is, yes you can! All of our projects are managed individually in the Starfish Portal. This means that the billing, documentation and timeline can be managed independently and stay organized.

The Discovery call is designed for us to get a better picture of your business and goals. It gives us the opportunity to determine if and how we are able to help and determine the next best steps. They typically last about 30mins and are obligation-free.

Our subscription services are designed to be user-friendly for even the least tech savvy of us all. If you have a question about your subscription, visit our knowledgebase in the Starfish Portal to see if your question is answered there.

We also offer support services at an additional charge that will allow you to submit support tickets to have your matter addressed.

The majority of our communications are sent over email. We find it the most effective way to stay organized and maintain accurate details of important information.

We do schedule meetings over the telephone, via zoom and in-person. These are usually arranged beforehand to allow for proper preparation and ensure availability for us both.

Forgot how? Browse the knowledgebase.

Looking for help? Submit a ticket.

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